Other Post Job detail :

Job Title:
Customer Service Officer
Job Category:
Company Description :

Prime MF Microfinance Institution Ltd. is a professional licensed microfinance institution with a mission to provide financial services to individuals and groups in Cambodian communities to help them liberate from poverty. 

The MFI was registered with the Ministry of Commerce in August 2010 as a financial service provider and obtained a microfinance institution license from the National Bank of Cambodia (NBC) in December 2010. Its operation started in the current head office located at #19A Street 271, Sangkat Tomnub Tek, Khan Chamkarmon, Phnom Penh.

To ensure access to financial services for communities in broader areas, Prime MF has opened its new branch every year since 2013. The second branch was set up in Pochentong in June 2013. One year later, another branch of Prime MF was settled in Russey Keo in June 2014. Takhmao, the capital of Kandal Province, was selected as the base of the fourth branch and opened in June 2015. In August 2016, the fifth branch in Angk Snuol started its operation.

Prime MF is a well-known provider of microfinance service in Phnom Penh with its flexible and speedy process. It has fulfilled its commitment by increasing loan portfolio with affordable products and quality financial performance.

At present, its total loan outstanding has reached to USD 11 million and its total asset is USD 12 million.

Job Duties :

·         Assist Customer Service Officer in providing support to customers with friendly and professionally explanation on product and services

·         Assist Customer Service in greeting visitors and guests and serving them soft drink ( water, coffee, tea…)

·         Receive, and reply telephone call, message, and respond to public inquiries and update to supervisor or relevant persons.

·         Solve customers’ problem and handle customers’ complaints

·         Monitor and take care office equipment and report to admin department for maintenance service.

·         Proactively develop and maintain face to face relationships with internal and external customers.

·         Assist Customer Service to ensure that customer queries are handled efficiently and effectively.

·         Perform other tasks assigned by manager

Job Requirement :

·         Female only (Age 19-27)

·         BBA in Business Communication, marketing, management, public relation or related field.

·         Experienced person in banking or MFI with customer services issues is a plus.

·         Fresh graduated student is also welcome ( student without graduation will not be considered )

·         Ability to involve with a multi-tasks, meet deadline and thrive in a fast-paced work environment.

·         Good communication skill in both Khmer and English.

·         Computer literate (Ms Office, Internet and email).

·         Punctuality, loyalty, honesty, initiative, flexibility, high commitment, good inter-personal.

·         Good attitude, behavior, and good social relationship with people in all levels.

·         Willing to work under pressure

·         Good looking appearance

How to apply :

Contact Information:

Contact Person: HR & Admin Department

Phone: 023 993 905/023 993 910

Email: hr@primemf.com

Website: www.primemf.com

#A19, St.271, Sangkat Tomnob Tek, Khan Chamkarmorn, Phnom Penh, Cambodia

Contact Information :
#A19, St.271, Sangkat Tomnob Tek, Khan Chamkarmorn, Phnom Penh, Cambodia
For more detail please contact:
KT Tower Building 4th floor, Plan No. 404 & 405, #23, St. 112, Sangkat Phsar Depo 3, Khan ToulKok, Phnom Penh, Cambodia.Tel: +855-23 991 003/ 17 727 333;
Email: aplus@aplusgroup.biz, website: www.aplusgroup.biz